Refund and Cancellation Policy

We have updated our refund and cancellation policy as of 21 December 2021. Please contact our bookings and Front of House team with any queries dance@dancebase.co.uk

If you need to cancel you class attendance for any reason related to the Covid-19 pandemic. 

For the spring term 2022 if you cannot attend one or more classes (course, drop-in or workshop) because you are having to isolate because of COVID infection or advised by NHS Test and Protect to isolate as a close contact, we will issue credit for that class if you contact us up to one hour before the class.  

If you can’t attend a class and think you may qualify for a credit, please contact us on dance@dancebase.co.uk or call our customer service team on 0131 225 5525  

If Dance Base has to cancel a class for any reason

If Dance Base is required to cancel class(es) for any reason, including those caused by staff or teachers needing to self-isolate we will inform everyone booked onto the class(es) as soon as possible.  

Courses: We will provide a part refund to cover the cost of the cancelled class. Please note, we are only able to issue one refund per transaction so all course refunds will be processed at the end of the term (after 9 April).  

Drop-in classes: We will refund the full amount paid for drop-in bookings. You can opt for credit on your account instead of a refund, please just let our bookings team know if you’d like this option. For customers using one credit from a 10-class pass we will return that credit to your pass.  

One-off workshops: we will refund the full amount paid.  


If you need to cancel for any reason not related to the Covid-19 pandemic

Drop-in classes: We will offer credit for a drop-in class if more than 24 hours' notice is given. This applies to drop-in classes bought as a single class, or drop-in classes booked as part of a 10-class pass.   

Courses: All courses are non-refundable, but credit will be issued if you notify us in the first two weeks of term (up to and including Monday 24 January 2022) that you need to cancel your course. If there is space available, you may be able to transfer your booking to another course of your choice during the same term (additional payments applicable where there is a difference in price).   

One-off workshops: All workshops are non-refundable, but credit will be issued if you notify us at least one week before the workshop. For cancellations between one week and 24 hours before the workshop, a refund will only be issued if we can resell the class place.

Please ensure that you arrive in plenty of time for your class, as latecomers may not be admitted. Refunds cannot be issued for missed class(es) due to lateness. 

Additional Notes: 

  • Credit to accounts will be valid for one year from date of issue 
  • Credits to 10-class passes will be available for the existing validity period of that pass  
      
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